Our Return & Refund Policy
At Mivelo, we’re committed to providing you with products you love. However, if something doesn’t meet your expectations, we’re here to help. You have a 15-day return period from the day you receive your item to start the return process.
Conditions for Return
To ensure smooth processing of your return, please make sure:
- Your item is unused, undamaged, and in the same condition as when it arrived.
- The original packaging is intact.
- You have the receipt or proof of purchase.
- The item is not marked as final sale or non-returnable.
How to Return Your Item
- Contact Our Team
Before sending back your item, please email our customer service team at [Email] to request a Return Merchandise Authorization (RMA) number. This step helps us quickly process your return.
- Prepare Your Package
Place the item in its original packaging along with the receipt or proof of purchase. Ensure the RMA number is visible on the outside of the package.
- Ship Your Return
Send the package to one of our return addresses:
-
- Vietnam Address: 25 Le Trong Tan, Dong Phu, Dong Hoi, Quang Binh 47000, Vietnam
- United States Warehouse: 302 Aspen Way, Dubois, PA 15801, United States
Note: The cost of return shipping will be your responsibility.
Refund Process
Once we receive and inspect your return, we will email you an update. If approved, your refund will be processed within several days to your original payment method. Keep in mind, that bank processing times may vary.
Have Questions?
For more information, reach out at [email protected]. We’re here to assist you!
Thank you for choosing Mivelo we look forward to your satisfaction!